Vox & Oz Return Policy – Simple, Flexible and Fair
At Vox & Oz , we want every customer to be satisfied with their purchase. Here is our return policy, designed to be as simple and transparent as possible.
Our Commitments to You :
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Money Back Guarantee – 30 days to change your mind
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You have up to 30 days after receiving your order to request a return, regardless of the reason. Take the time to try on and enjoy your jewelry in the comfort of your own home.
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Items purchased during special promotions (like Black Friday) are eligible for a 14-day return .
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Prepaid Return Labels :
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Prepaid return labels are available for all orders of $75 or more before taxes .
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For orders under $75, you can use our prepaid label for a flat fee of $7.95 , which will be deducted from your refund.
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Refund Choice :
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Fast Refund : Refunds will be processed within 3-5 business days of receipt of the return, via your original payment method.
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Bonus Gift Card : Choose a gift card refund and receive a 10% bonus on your next purchase.
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Our Quality Guarantee :
Simple Conditions for a Return :
To ensure quick and effective treatment, make sure that:
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The item is returned in its original condition: unworn, clean, unaltered, and assembled on its original card .
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You include your order number and email address in the return.
Important Note : Gift cards are not eligible for cash refunds and cannot be exchanged for cash. All items purchased with a gift card will be refunded to a new gift card.
Return Process :
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Return Request : Make your return request online within 7 days of receiving your order.
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Preparation for Return :
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Shipping : Return the package to a collection point or via the specified carrier.
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Processing : Once your return is received and inspected, we will process your refund using the method you chose.
Frequently Asked Questions :
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Can I return a sale item? Yes, all sale items are eligible for a return within the specified time frame (14 days for special promotions).
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Are the initial delivery charges refunded? No, the initial delivery charges are not refundable.
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Can I reuse the original packaging for my return? Absolutely, and we encourage you to do so to reduce your environmental footprint.
At Vox & Oz , your satisfaction is our priority. Please do not hesitate to contact us if you have any questions or special needs regarding a return.
