VOX & OZ SHIPPING POLICIES
We gladly accept returns and exchanges
Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery.
We don't accept cancellations but please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Your order is unique, a bit like you, manufactured one by one and carefully packaged when you press the "order" button!
If you do want to receive it by another carrier or in even faster priority please let us know (by email or in the comments during the purchase for a price estimate).
The average delivery time varies from 2-3 (business days) in Canada and 5-10 in United States. We can not guarantee delivery if the postman does not find your home!
* For international orders, an unbeatable reduced price (tracked pkt when available) will be calculated at the time of billing. Please allow a period of 1 to 2 weeks.
For even faster express shipment, please contact us.