Genuine 5mm freshwater pearls

Vox & Oz Return Policy – ​​Simple, Flexible and Fair

At Vox & Oz , we want every customer to be satisfied with their purchase. Here is our return policy, designed to be as simple and transparent as possible.

Our Commitments to You :

1. Money Back Guarantee – 30 days to change your mind

   • You have up to 30 days after receiving your order to request a return, regardless of the reason. Take the time to try on and enjoy your jewelry in the comfort of your own home.

   • Items purchased during special promotions (like Black Friday) are eligible for a 14-day return .

2. Prepaid Return Labels :

   • Prepaid return labels are available for all orders of $75 or more before taxes .

   • For orders under $75, you can use our prepaid label for a flat fee of $7.95 , which will be deducted from your refund.

3. Refund Choice :

   • Fast Refund : Refunds will be processed within 3-5 business days of receipt of the return, via your original payment method.

   • Bonus Gift Card : Choose a gift card refund and receive a 10% bonus on your next purchase.

4. Our Quality Guarantee :

   • If a piece of jewelry has a manufacturing defect or an unexpected problem, we will replace it free of charge within 60 days of purchase .

Simple Conditions for a Return :

To ensure quick and effective treatment, make sure that:

• The item is returned in its original condition: unworn, clean, unaltered, and assembled on its original card .

• You include your order number and email address in the return.

Important Note : Gift cards are not eligible for cash refunds and cannot be exchanged for cash. All items purchased with a gift card will be refunded to a new gift card.

Return Process :

1. Return Request : Make your return request online within 7 days of receiving your order.

2. Preparation for Return :

   • Place the item in its original packaging to ensure its protection during transport.

   • Use our prepaid label if applicable.

3. Shipping : Return the package to a collection point or via the specified carrier.

4. Processing : Once your return is received and inspected, we will process your refund using the method you chose.

Frequently Asked Questions :

• Can I return a sale item? Yes, all sale items are eligible for a return within the specified time frame (14 days for special promotions).

• Are the initial delivery charges refunded? No, the initial delivery charges are not refundable.

• Can I reuse the original packaging for my return? Absolutely, and we encourage you to do so to reduce your environmental footprint.

At Vox & Oz , your satisfaction is our priority. Please do not hesitate to contact us if you have any questions or special needs regarding a return.